Returns & Exchanges
At Gladful, we want you to love every high-protein bite, but due to the perishable nature of our food products, we handle returns on a case-by-case basis to ensure total satisfaction. If your order arrives damaged or incorrect, please reach out within 7 days of delivery for a full replacement or refund.
Inspect Your Order
Upon arrival, please check your protein-packed snacks for any signs of shipping damage or order inaccuracies.
Contact Support
Email our team at [email protected] with your order number and a clear photo of the product and packaging in question.
Review Process
Our quality assurance team will review your request within 48 hours to determine the eligibility for a refund or a fresh replacement.
Resolution
Approved refunds are processed immediately to your original payment method, while replacements are shipped via priority mail at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing